Right to Manage (RTM)
Take Control of Your Building’s Management
If you’re a leaseholder, you may feel frustrated with your current managing agent – whether due to high service charges, poor maintenance, or a lack of transparency. Through the Right to Manage (RTM) process, you and your fellow leaseholders can remove your existing managing agent and appoint a professional team that truly has your best interests at heart.
At Presence & Co., we help leaseholders exercise their Right to Manage while ensuring a smooth transition to expert, proactive block management.
What is Right to Manage?
The Right to Manage is a legal process under the Commonhold and Leasehold Reform Act 2002, which allows leaseholders to take control of their building’s management by forming a Right to Manage (RTM) company. This gives leaseholders the legal power to appoint a new managing agent – one that delivers the service, transparency, and value they deserve.
RTM allows leaseholders to:
- Appoint a new managing agent to handle everything professionally.
- Ensure better financial management with fair and transparent service charges.
- Improve property maintenance with a team that actually delivers on promises.
- Have a say in key decisions affecting your building and communal areas.
This process applies to flats and apartment blocks and requires at least 50% of leaseholders to agree.
Why Do Leaseholders Choose RTM & Change Managing Agents?
Many leaseholders turn to RTM when they feel their current managing agent is failing them. Common reasons for making the switch include:
High Service Charges – Hidden costs and excessive fees with little explanation.
Poor Maintenance – Delays, substandard work, or outright neglect of the building.
Lack of Communication – Managing agents ignoring emails, calls, or resident concerns.
No Transparency – Unclear financial statements and mismanaged funds.
A Step-by-Step Guide to Changing Managing Agents Through RTM
Step 1: Check Your Eligibility
- Your building must contain at least two flats.
- At least 50% of leaseholders must agree to RTM.
- The building cannot be owned by a local authority.
Step 2: Form an RTM Company
- Leaseholders create an RTM company to legally take over management.
Step 3: Serve the Notice of Claim
- The RTM company officially notifies the freeholder of its intention to take over management.
- The freeholder has the right to challenge, but in most cases, the process proceeds smoothly.
Step 4: Appoint Presence & Co. as Your New Managing Agent
- Once RTM is granted, you can appoint us as your new property managers.
- We take over service charge management, maintenance, compliance, and resident support, ensuring a higher standard of service.
Why Choose Presence & Co. as Your Managing Agent?
Transparent & Fair Service Charges – We believe in clear, fair pricing with no hidden costs.
Proactive Maintenance & Upkeep – We ensure your building is well-maintained, compliant, and a great place to live.
Dedicated Resident Support – Our team is always available to assist leaseholders and handle concerns promptly.
If you’re ready to take control and appoint a managing agent that truly delivers, get in touch today.
