When it comes to facilities management, many businesses either don’t give it much thought or are influenced by outdated ideas about what it involves. Good facilities management is essential to keeping your business running smoothly, safely, and efficiently.
Lets explore some common myths about Facilities management and debunk them.
Myth 1: “Facilities management is just cleaning and maintenance.”
Fact: While cleaning and maintenance are important, they’re just the tip of the iceberg.
Facilities management covers a wide range of services, including health and safety compliance, planned maintenance, fire safety, security systems, contractor coordination, and even sustainability initiatives. It ensures your entire working environment supports the people in it, practically and legally.
Myth 2: “We only need FM for large office buildings.”
Fact: FM matters no matter the size or type of building.
From a small studio office to a multi-site commercial portfolio, facilities management can be scaled to suit any space. Even smaller businesses benefit from consistent checks, maintenance plans, and having a go-to contact for urgent issues or compliance support. For smaller teams, outsourcing FM can be more efficient than managing it in-house.
Myth 3: “It’s too expensive, we’ll just handle it ourselves.”
Fact: DIY facilities management can cost more in the long run.
Trying to manage reactive repairs, unexpected issues, or compliance paperwork on your own can lead to mistakes, fines, or bigger repair costs. A good FM partner takes a proactive approach, preventing problems before they start, tracking statutory deadlines, and ensuring your building stays safe, legal, and operational. It also frees up your time so you can focus on running your business.
Myth 4: “Outsourcing FM means losing control.”
Fact: The right provider will feel like an extension of your team.
A professional FM provider should work closely with you, communicating clearly, sharing updates, and helping you make decisions that are right for your business and your property. You’ll still make the key calls, but with expert advice and hands-on support to back them up.
Myth 5: “Every provider offers the same service.”
Fact: Not all facilities management providers are created equal.
Some facilities managers offer purely reactive services, while others take a more proactive and strategic approach. Its important to look for a provider who understands your building, responds quickly, and offers end-to-end management. Ideally, they should also have in-house teams across trades and services to ensure consistency and accountability.
What Actually Matters:
- Clear Communication – A responsive, reliable point of contact who keeps you informed
- Compliance & Safety – Statutory checks done on time, with accurate documentation
- Planned Maintenance – Preventative care that extends the life of your assets
- Flexible Support – Services tailored to your building and how you use it
- Trust & Transparency – Fair pricing, regular updates, and a professional attitude
Facilities management isn’t just a box to tick, it’s a vital part of your business’s foundation. By cutting through the myths and focusing on what really matters, you can create a safe, efficient, and well-maintained space that allows your team to thrive.
At Presence & Co., we manage all facilities in-house, offering a joined-up approach that combines practical expertise with a deep understanding of each property we care for. If you’re looking for a team that’s proactive, professional, and easy to work with, we’d be happy to help.
